Hamad International Airport (HIA) installed vending machines with Personal Protective Equipment (PPE) across key passenger touchpoints throughout the terminal. The newly introduced vending machines allow arriving, departing, and transferring passengers to easily access various disposable and reusable PPE equipment, including face masks, disposable gloves, hand sanitizers, disinfecting wipes, as well as commonly bought over-the-counter pharmacy items such as vitamins and personal care products.
The installations come as part of the airport’s strategy in introducing and deploying a series of preventive and precautionary measures in response to the COVID-19 pandemic.
Passengers can also find PPE and last-minute travel essentials in retail stores located across the terminal.
The airport has also become one of the first to offer a unique facial recognition enabled technology, that provides passengers with a contactless and safe journey. HIA introduced this paperless airport experience by combining passenger’s flight, passport, and facial biometric information in a ‘single travel token’ at the self-check-in kiosk.
Passengers can now use biometric-enabled check-in kiosks to take their photo and scan their passport and boarding pass. This digital identity record makes the passenger’s face their pass at key airport touchpoints, such as self-service bag-drop, pre-immigration, and self-boarding gates.
HIA maintains stringent cleaning procedures in line with international standards. The airport continues to implement a 1.5m physical distancing across all passenger touchpoints around the airport, through floor markings, signage, and distanced seating. All passenger touchpoints are sanitized regularly and all gates and bus gate counters are being cleaned after each flight. HIA’s retail and food and beverage outlets encourage contactless and cashless transactions through electronic cards.